FAQs

MakeItSwitch.com is the UK’s most exciting business comparison service, saving SME & Corporate businesses up to 80% of their utility bills.

To find out how we can save money for your business call us on 0207 112 4951 or request a call back using our ‘contact us’ form. You can also contact our energy team by simply using our ‘send us your bill’ option. 

How much will MakeItSwitch charge me?

We are fully customer focused delivering free, independent and impartial advice.

  • Our service is 100% free.
  • We will always be independent and impartial, quoting the right deal for your business.
  • We will be honest and upfront about what we offer and advise.

How do I get a quote?

By simply calling us on 0207 112 4951 or request a call back using our ‘contact us’ form. You can also contact our energy team by using our ‘send us your bill’ option.

Are your business energy expert’s multilingual?

YES, currently our energy expert’s speak English, Hindi, Bengali and Gujarati.

Who are the ‘Big 6’?

  1. Eon
  2. British Gas (Scottish gas)
  3. SSE (also known as Scottish & Southern, Southern Electric, Scottish Hydro Electric, SWALEC, Atlantic Electric & Gas)
  4. Scottish Power
  5. EDF
  6. Npower

How do I avoid getting rolled into a new contract with unfair rates?

Energy suppliers have diverse and difficult rules about renewing your business utility contract with them. Depending on your current contract, the supplier can write to you up to four months in advance of your renewal date, offering the new rates.

This letter is the start of your renewal window and it’s the opportunity to terminate the contract. MakeItSwitch helps 1000s of customers terminate their contract and finds a better deal with an alternative supplier or even the current supplier.

You can also set up a reminder using our contract reminder service ‘still in a contract?

Please note, the roll-over or renewal contract prices can be up to 150% more expensive than the current market price when you fail to negotiate a new contract.

What happens at the end of my contract?

As your Fixed Price or Fixed Term contract comes to an end, you’ll be notified by your current supplier that you have entered a Fixed Price Review period. This is the opportunity to agree the price and terms of the contract which will apply at the end of your current contract with any supplier of your choice. You will receive a renewal letter from your current supplier which will contain your new offer for a further 12 months. As part of our promise and commitment to our customers, one of our energy specialists (Energy Guru’s) will give you a call to remind you that your contract is due for renewal and get you the best deal for the future contract.

Please note, the roll-over or renewal contract prices can be up to 150% more expensive than the current market price when you fail to negotiate a new contract.

What is the charge per unit?

Your unit rate will depend on many things, such as:
– The location of your business
– The type of meter
– Your product preference, such as short or long term contract.
– Your payment method preference, such as Direct Debit, cash or cheque.  

What’s a smart meter?

Smart meters are the latest equipment in the energy industry. A smart meter uses the same technology as a mobile phone to send your meter readings to your current supplier automatically and securely. This means you’ll receive accurate bills and only pay for the energy you’ve used. Plus, you won’t need to send your meter readings. 

What does a SUPPLIER (MPAN) number look like?

The supplier number will start with the letter ‘S‘ and it will be on your electricity bill as per below.

S 03 801 126
10 034                000 123

What is the MPR number?

The MPR number is known as the METER POINT REFERENCE for your gas supply. It is located on your gas bill. Some suppliers also call it the M number. 

Who do we receive our bills from? 

You will always receive your bills directly from your supplier; they will invoice you for the utilities your business has used. 

Do I have to do anything to switch my supplier?

Yes, firstly you need to contact us during your renewal review window so we can get you the best deal for your business. Secondly we will write a ‘termination letter’ for you to sign and send to your current supplier. We will provide the email/postal addresses where you need to send this letter.

The termination letter must be sent to close the current contract and to make sure you don’t get rolled into a further 12 months at the renewal prices set by the supplier.

Please note, the roll-over or renewal contract prices can be up to 150% more expensive than the current market price when you fail to negotiate a new contract.